Olivia Stationery

TIMESCALES and DELIVERY

HOW LONG DOES IT TAKE?
From the date when we receive the order and deposit,
we normally send proofs within 2-3 business days.
Once the proofs have been approved and the
balance is paid, you can expect to receive the
finished stationery within a further 7 business days.
Orders which involve very large quantities or complex
special artwork may take a little longer, but the
absolute maximum, from receipt of order to arrival
of finished stationery, is 20 business days (U.K.),
24 business days (European Community) or
30 business days (U.S.A. and rest of world).
‘Business days’ do not include Saturdays, Sundays
or public holidays. The count of days begins on the
day following receipt of the order or approved proofs.

Of course these timescales do not include the time
you take in considering the proofs;  this is not
within our control.

HOW DO WE DELIVER?
U.K.  Most items are sent by Royal Mail first-class
post (packet rate) with Recorded Delivery.
These are normally delivered on the day following
despatch, although some offshore destinations
(e.g. Isle of Man, Northern Ireland, Scottish islands)
may require an extra day.  Please note that the
delivery date is not guaranteed and that compensation
for lost or damaged parcels is limited to £60.00.
This means that if goods are lost or damaged
through no fault of ours, we will have to charge for
replacing them.  However, for an additional £10.00
we will send goods by an overnight courier service
or by Royal Mail Special Delivery; both services
have a guaranteed next-day delivery date and
are fully insured.
Rest of world  Items may be sent either by various
Royal Mail insured priority services or by a courier
service.  Transit time may be a maximum of
9 business days to Australasia or the Far East,
although it is often less;  in the U.S.A. and Canada
most parcels are delivered in
4-5 business days.
In every case a signature will be required
on deliver
y, so that it is important to choose an
address where somebody will be available to sign
throughout normal working hours. In the U.K. we can
undertake to deliver on a specific day, but we
cannot control the time of arrival.

WHAT DOES IT COST?
U.K.  There is a carriage charge of £7.50 on orders
worth up to £100.00 or £14.00 on larger orders.
Rest of world  Shipping charges are calculated
as a percentage of the net value of the order.
There is a minimum charge of £15.00 and a ceiling
of £65.00. Subject to these limits, the percentages are
European Community 10%
U.S.A./Canada 15%
Rest of the world 20%.